BlueConduit

Solutions Architect

Full-Time in United States - Remote OK - Customer Success - $110k - $130k

Company Overview

BlueConduit, a water analytics social enterprise, pioneered the predictive modeling approach to lead service line identification and replacement. Through our Platform-as-a-Service offering, utilities, municipalities, government agencies, and consultants standardize, predict, report, and communicate key information about lead pipes. BlueConduit was founded in 2019 and operates out of Ann Arbor, MI.

Our platform enables utilities to focus their resources on digging where the lead is. Digging in the right place accelerates the removal of this significant health concern and saves millions of dollars in avoided digs. Since 2016, BlueConduit has worked with more than 300 cities and inventoried over 4.2 million service lines, saving our customers over $300M and years of added work.

Job Description

BlueConduit is hiring a Solutions Architect to guide customers through the technical aspects of onboarding to the BlueConduit platform. This is a hands-on, customer-facing role where you will work with external GIS professionals at our municipal customers to deploy our templated resources and answer questions ranging from data schema modification to security and permissions. You will be an important member on our quest to make this onboarding process more efficient by contributing to user guides and documentation, and by creating and maintaining the tools/scripts used to deploy templates. Additionally, you will be an important voice of the customer in ongoing product development and will collaborate with the product and engineering teams to ensure our strategic roadmap aligns with customer needs.

To be successful in this role, you must be able to merge technical expertise in the ESRI ArcGIS ecosystem with excellent customer relationship skills. You must be familiar with data management and no-code app building tools in ArcGIS Online and be able to understand and execute Python code in a notebook environment.

You’ll fit in well with our team if you are committed to dramatically improving public health outcomes, especially for children, a lifelong learner, and excited about working in a fast-paced culture of a mission-based and rapidly growing startup.

We are a small, remote, and growing team, so this is an excellent opportunity to grow into and shape your role at our company. The role provides significant opportunities for mentorship and growth.

This role reports to the VP of Customer Success.

Responsibilities

  • Be the technical point-of-contact for customer GIS teams
  • Support sales team with pre-sales discovery, demos and project scoping
  • Deploy the BlueConduit solution to customer ArcGIS Online orgs
  • Load datasets prepared by BlueConduit into customer ArcGIS Online orgs
  • Answer customer questions about GIS data architecture and security related to BlueConduit
  • Scale GIS onboarding process by contributing to user guides and documentation
  • Advise product development and integration with GIS systems

Qualifications

  • Excellent communication skills, both written and verbal
  • 5+ years of experience working or building in the ESRI ArcGIS ecosystem
  • GISP Certification a plus, but not required
  • Familiar with data management best practices in ArcGIS Online
  • Comfortable with at least one scripting language, preferably Python
  • Experience writing technical and customer facing documentation
  • Aptitude for problem solving and pushing to action
  • Comfort with ambiguity and willingness to adapt to new information
  • Alignment with company’s social mission
  • Must be eligible to work in the US

Location

Remote with preference for drivable distance from Ann Arbor MI

Compensation

  • Salary range of $110,000 - 130,000, depending on level and experience
  • Competitive stock options
  • Health benefits
  • Simple IRA benefit
  • Co-working space/work place stipend